SHIPPING POLICY
GET FREE GROUND SHIPPING ON ALL ORDERS
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Shipping Policy
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All orders are promptly processed. It is our goal to ship NON-CUSTOMIZED orders within 2 business days of the order receipt. Shipping is generally via UPS, or USPS (at our own discretion). Please allow adequate time for transit and customs clearance when ordering for a particular event. We recommend that you (the customer) be present at the delivery location to take possession of the shipment directly from the transportation company. We are not responsible for lost, stolen, or pilfered cartons left at unattended locations. If we have your e-mail address, tracking information will be sent the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of products hinge on UPS, or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in-hand date, we will allow you to refuse the order (for that reason only), and offer a refund for the cost of merchandise only. Shipping charges (both directions) will not be refunded. . Free shipping applies only to locations within the contiguous United States.
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Please note that in some cases, we may require a simple credit card authorization form (provided via email by Glowcraftco) to be filled out and returned to us before the order is sent out. This is being required by more and more banks in order to protect both you and online merchants from fraud. We are sorry for any inconvenience this may cause, but we at Glowcraftco do everything we can to help protect our customers from credit card fraud. Please make sure to enter a current, valid phone number and email address with your online order so that we can promptly contact you if necessary to avoid delaying your orders shipment.